Product Return Service Rules:

MoMo Beauty is committed to providing you with quality products and intimate sales services. Customers who have purchased any products at the store or with this website, if you have any questions about the product usage, quality, smell, color, etc., please feel free to call.

Good would be returned to us with the following guidelines:

The following conditions or products will not be arranged for return or refund of goods:

*Received / picked up more than 7 days

*We will not accept returned goods once the items have been opened or used.

*The product is deteriorated, damaged or incomplete due to improper use or preservation.

*Due to personal problems such as improper use or allergic to the ingredients in the product, no refund or refund will be made.

* Any free gifts, accessories and sample gifts are not allowed to be returned

* Deteriorated product, but been used more than 10% of the original capacity

* The company guarantees that all products sold are genuine. If the customer finds that the product may deteriorate and ask for return, we will return the goods to the relevant manufacturer or agent for inspection and verification. If the product is found to be degraded, the company is willing to refund, return or exchange for a normal one.

* There is no reason to return the goods (non-commodity quality problems), such as the buyer's personal reasons to change their minds, after we communicate the individual circumstances and subject to our confirmation, we can arrange to exchange, but no return is allowed.

*Because the resolution of the computer monitor is different with each other, and the color or the difference shown between the natural light and the artificial light is different, the product may have a chance of chromatic aberration. Please accept this deviation.  

*Webpage images and video effects are for reference only, and product effects vary according to individual usage habits and skin quality.

Other terms:

Exchange at the store: You need to return the original receipt and the goods to the store within seven days after the purchase. If the buyer needs to mail, the buyer will bear the cost of the round-trip shipping.

If the customer does not apply for returning the product within seven working days after the purchase, it is deemed that the transaction is completed. The store does not bear any legal responsibility and will not arrange for any replacement or refund.

If there is refund request for no substantial reason, PayPal will charge 4% of the total order value as a refund fee.

If the returned product is found to be inconsistent with the company's return policy, it will not be processed. We apologize for any inconvenience caused. MoMo Beauty reserves the right for the final decision regarding all matters arising out of the return of the goods.

Disclaimer:

1. We will not be responsible for any problems caused by mistakes or improper use of the product.

2. We reserve the right to suspend, change or cancel all offers or amend the terms and conditions of the offer without prior notice.

3. In case of any dispute, MoMo Beauty reserves the right of final decision and no objection is allowed.

MOMO BEAUTY provides you with a convenient delivery service.

In addition to providing local Hong Kong delivery, we also provide overseas mailing services by airmail to many countries around the world.

Local delivery service:

SF Express serves customers!
Freight pay.

Overseas mailing service:

We have an overseas mailing service. We will issue overseas items by E-express/EMS. The postage is calculated by weight. The calculation method can be found on the Hongkong Post website. After the mailing, we will notify you by email/SMS message.

Customers can track the mail by mail number on the Hongkong Post website with the attached link https://www.hongkongpost.hk/tc/home/index.html

** There is certain risk in mailing. Customers must know from their local customs whether the product is a restricted or prohibited item and bear all the expenses incurred by the importation of the parcel. The customer is responsible for the corresponding tax and duty levied by the mail and the tax and duty will be calculated by the local post office. The company is not responsible for any damage caused by lost mail or shipping.

If the address or information provided by the overseas buyer is incorrect, you need to pay the additional postage and reschedule.

Overseas wholesale:

We accept overseas customers to purchase for wholesale, and we will be committed to assisting customs clearance.

Note:

Buyers are advised to use registered mailing or courier service. If the goods are lost due to the use of the surface mail, the risk of mailing is borne by the customer. All mailing risks (including mailing delay, damage, loss or accidental theft) shall be responsible only by the buyer; please check the goods immediately upon receiving the goods. If the quantity of the goods is found to be inconsistent or the style of the goods is wrong, the goods should be rejected immediately. Then the courier company should return the same to the company.

Pick-up from the store: Customers may go to the store to do shopping or pick up the goods in person. You must present the original order form or provide the order number to pick up the order.

Order overseas:

EMAIL ID:momobeautyhk@gmail.com If you like to get faster and more efficient service, please contact us with WHATSAPP at 5188 3868.

If you have any question, please contact at Whatsapp at 5188 3868.